Terms and Conditions

1. Acceptance of Terms

By submitting an enquiry on our website, requesting a quote, confirming a booking, or engaging Ultra Relocation for any service, you agree to be bound by the terms and conditions set out on this page. These terms apply to all services offered by Ultra Relocation, including household shifting, office relocation, car transportation, international moves, and storage.

If you do not agree with any part of these terms, please do not proceed with a booking.

2. Quotation Terms

All quotations provided by Ultra Relocation are estimates based on the information you provide at the time of enquiry or survey.

• A written quotation is provided after a proper assessment — either an in-person survey or a video walkthrough
• The quoted price is based on the volume of goods, floor number, lift availability, distance, and specific items discussed
• Any addition of goods, change in pickup or delivery address, or change in service type after the quote is issued may result in a revised estimate
• Verbal estimates given before a formal survey are indicative only and are not binding
• Quotations are valid for 15 days from the date of issue unless stated otherwise

3. Packing and Moving Service Terms

Once a booking is confirmed and the move is underway, the following terms apply:

• Our team will pack goods using appropriate materials — cartons, bubble wrap, foam sheets, and stretch film
• An inventory list will be prepared at the time of packing; the customer or their representative should be present during packing to verify the list
• Items not included in the original scope will not be packed or moved without prior agreement and adjustment to the estimate
• Loading and unloading will be done by our team; the customer should ensure the destination address is accessible for our vehicle
• Unloading and placement of goods at the destination is done as per customer instruction; reassembly of furniture is included only if it was part of the booked service

4. Customer Responsibility for Correct Information

The customer is responsible for providing accurate and complete information at the time of booking. This includes:

• Correct pickup and delivery addresses, including floor number and building access details
• Accurate description of the volume and type of goods to be moved
• Disclosure of any fragile, oversized, or high-value items that require special packing
• Confirming whether a lift is available at both the pickup and delivery locations
• Informing us of any access restrictions such as narrow lanes, building entry rules, or parking limitations

Additional charges may apply if incorrect or incomplete information leads to extra work, additional materials, or longer transit time.

5. Prohibited and Restricted Goods

Ultra Relocation will not pack, transport, or store the following categories of goods:

• Explosives, flammable materials, compressed gas cylinders, or hazardous chemicals
• Illegal substances or items prohibited under applicable Indian law
• Live animals, birds, or plants
• Perishable food items
• Cash, jewellery, passports, original documents, or irreplaceable personal items — the customer must carry these personally
• Items that are already damaged, broken, or in a condition that poses a safety risk during transit

If such items are found in goods being packed without prior disclosure, we reserve the right to refuse to transport them without liability.

6. Payment Terms

• A booking advance may be required at the time of confirming the move date; this will be communicated in writing
• The balance amount is due on the day of delivery before unloading unless a prior written arrangement has been made
• Payments can be made by bank transfer, UPI, or cash as agreed at booking
• GST will be charged as applicable and reflected in the final invoice
• Withholding payment without a valid, documented reason is not permitted and may result in delayed release of goods

7. Rescheduling and Cancellation

• If you need to reschedule, please inform us at least 48 hours in advance; we will accommodate the change based on availability
• Rescheduling requests made less than 24 hours before the scheduled move date may incur a rescheduling charge
• If the customer cancels a confirmed booking, the advance amount may be forfeited depending on the notice given and expenses already incurred by our team
• In the event Ultra Relocation needs to reschedule due to unavoidable circumstances, we will inform you as early as possible and offer the earliest available alternative date

8. Transit Risk and Insurance

Ultra Relocation takes all reasonable precautions to ensure your goods reach safely. However, goods are transported at the owner's risk unless transit insurance is taken.

• If transit insurance is not taken, Ultra Relocation's liability for any damage during transit is limited as described in Section 10
• Goods in transit may be subject to delays due to weather conditions, road closures, or other circumstances beyond our control
• We are not liable for delays caused by such external factors

9. Storage Terms

If you have booked short-term or long-term storage at our Jaipur facility, the following applies:

• Goods are stored in a CCTV monitored, clean, and pest-controlled facility
• Storage charges are calculated based on volume and duration as agreed at booking
• The customer must provide a complete inventory of goods being stored; Ultra Relocation is responsible for the goods listed and inspected at the time of intake
• Advance notice of at least 48 hours is required for retrieval of stored goods
• Prohibited items as listed in Section 5 cannot be placed in storage
• If storage charges remain unpaid for an extended period, we reserve the right to apply a lien on goods until outstanding dues are settled

10. Damage Claim Process

We handle every move with care. In the event of damage, the following process applies:

• Any damage must be noted on the delivery receipt or reported to our team in writing within 24 hours of delivery
• Claims raised after 24 hours of delivery may not be accepted
• Photographs of the damaged item along with the original inventory entry are required to process a claim
• If transit insurance was taken, the claim will be filed with the insurance provider according to the policy terms
• If transit insurance was not taken, Ultra Relocation will assess the claim in good faith; however, compensation is limited as described in the Limitation of Liability clause below
• We do not accept claims for items that were self-packed by the customer and not packed by our team

11. Limitation of Liability

Without a transit insurance policy in place, Ultra Relocation's total liability for any loss, damage, or delay to goods is limited to the cost of repair or replacement of the affected item, up to a maximum of the total service charge paid for that move.

We are not liable for:

• Consequential or indirect losses such as loss of income, business disruption, or emotional distress
• Damage to goods that were not packed by our team
• Damage resulting from inherent defects or pre-existing conditions in the items
• Delays or damage caused by circumstances outside our reasonable control including road conditions, strikes, natural disasters, or government restrictions

12. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India. Any dispute arising from the use of our services or this agreement that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.

13. Changes to These Terms

Ultra Relocation may update these Terms and Conditions from time to time. The current version will be published on this page. Continuing to use our services after a change has been published constitutes acceptance of the revised terms.

14. Contact Us

For any questions about these terms, or to raise a service concern, please reach us at: