Privacy Policy

1. Introduction

This Privacy Policy explains how Ultra Relocation ("we", "us", "our") collects, stores, uses, and protects information you provide when you visit our website at ultrarelocation.com or contact us for packing, moving, and relocation services. By using our website or submitting an enquiry form, you agree to the practices described in this policy.

We are committed to handling your personal information responsibly and in accordance with applicable data protection principles under Indian law.

2. Information We Collect

When you fill out our online enquiry form or contact us directly, we may collect the following details:

• Full Name — to address you correctly in all communication
• Mobile Number — to call you back for quotations and service updates
• Email Address — to send written estimates, confirmations, and follow-ups
• Moving From (City) — to plan packing resources and vehicle routing
• Moving To (City) — to estimate transit distance and delivery timelines
• Preferred Moving Date — to check availability and schedule your move
• Service Required — to match you with the right team and equipment
• Message / Additional Requirements — to understand any special needs for your move

We also collect standard technical data through website analytics (such as browser type, pages visited, and approximate location) to understand how visitors use our site. This data is collected in aggregate and is not linked to your personal identity.

3. Why We Collect This Information

We use the information you submit only for the following purposes:

• To contact you with a written quotation or estimate for your relocation
• To schedule a survey or callback at your convenience
• To confirm bookings, coordinate packing and loading dates, and update you on delivery progress
• To respond to your enquiries or resolve any concerns you raise
• To improve our website and service quality based on usage patterns

We do not use your information for any purpose beyond what is necessary to provide you with relocation services.

4. We Do Not Sell Your Data

Ultra Relocation does not sell, rent, share, or trade your personal information with third parties for marketing purposes. Your name, phone number, email, or address details will never be passed to advertisers, data brokers, or unrelated businesses.

We may share information with trusted service partners only to the extent required to complete your move — such as a destination-city partner agent for delivery. These partners are bound to handle your data responsibly.

5. Cookies and Website Analytics

Our website may use cookies — small text files stored on your browser — to improve your browsing experience and track which pages receive the most visits. This helps us make the site more useful for future visitors.

We may use Google Analytics or a similar tool to collect anonymous usage statistics. This tool does not identify individual users. You can disable cookies in your browser settings at any time without affecting your ability to use our website.

6. Data Security

We take reasonable measures to protect the information you submit through our website. Our enquiry forms are transmitted securely and stored in a protected environment. Our team members are instructed to handle customer data with care and to use it only for the purposes described in this policy.

While no system can guarantee complete security, we work to prevent unauthorised access, disclosure, or misuse of your personal information.

7. How Long We Keep Your Data

We retain your enquiry and booking details for as long as necessary to complete your relocation and fulfil any follow-up needs. If you choose not to proceed with a booking, your enquiry data is typically retained for a reasonable period and then deleted or anonymised.

8. Your Rights

You have the right to:

• Ask us what personal information we hold about you
• Request a correction if any information is inaccurate
• Ask us to delete your information if it is no longer needed
• Withdraw consent for us to contact you at any time

To exercise any of these rights, please write to us at info@ultrarelocation.com and we will respond promptly.

9. Links to External Websites

Our website may include links to third-party sites such as Google Maps. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on this page with the date it was last updated. We encourage you to review it periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: